- Is there a recall of Freshpet food?
No. There are no health or safety issues with any of our recipes, and we have no current or pending recalls. We conduct rigorous testing on every batch of food to ensure it meets strict safety standards and have discovered no issues.
- How do I know Freshpet food is safe to feed my pets?
Our kitchens have higher standards than human-food manufacturers do. Freshpet kitchens are registered with APHIS and the FDA, and all of our meals undergo over 20 quality and safety tests before leaving our kitchens. We conduct rigorous testing on every batch of food to ensure it meets strict safety standards and have discovered no issues.
Like any fresh and perishable food, Freshpet should be handled and stored according to package instructions. Freshpet should be kept in the refrigerator and used or frozen within 7 days of opening.
- What ingredients are in Freshpet?
At Freshpet, we take the responsibility of feeding over 13 million dogs and cats each year very seriously. This privilege starts with the quality and safety of our recipes. We start by using the best ingredients available. This means our wholesome recipes are packed with the highest quality chicken, beef, and fish and nutrient-rich fruits and veggies. Our healthy meals are steam-cooked to lock in vital nutrients, and it’s done according to the highest quality and food safety standards and oversight of our veterinary nutritionists. Real meat is the first ingredient, and our meals are preservative free with no meat powders, meals or byproducts.
- Is Freshpet food raw?
Freshpet is not a raw food; our recipes have been fully cooked to temperatures that eliminate any potentially harmful pathogens or bacteria. We take great care in crafting fresh, high-quality recipes for your pets, and always source our animal proteins from USDA-inspected suppliers. We also package our recipes under strict hygienic conditions, and keep them fresh in the fridge, so your furry family member can enjoy our meals with complete peace of mind.
- How do I store my Freshpet food?
Like any fresh and perishable food, Freshpet should be handled and stored according to package instructions. Freshpet should be kept in the refrigerator and used or frozen within 7 days of opening.
- What testing do you do to ensure food safety and quality?
Our Quality Assurance Team conducts hundreds of quality checks per hour, ensuring every individual batch of food cooked in our US-based kitchens meets strict safety standards. Before any recipe leaves our facility, we verify that it has been fully cooked to temperatures that eliminate any potentially harmful bacteria and pathogens, packaged under strict sanitary conditions, and is stored in a temperature-controlled environment. Our process ensures that our food is safe to feed your pets, and that your dog or cat can enjoy our meals with total peace of mind.
Some additional safety and quality measures we take every day:
- Freshpet kitchens are registered with APHIS and the FDA, and all of our meals undergo over 20 quality and safety tests before being released to consumers.
- Recipes are analyzed for pathogenic and spoilage microorganisms every hour.
- Our kitchens maintain Safe Quality Food (SQF) Certification status – A 3rd party audit program to ensure globally accepted food safety standards are met.
- Sample bags and rolls are collected from each batch to monitor the microbiology and sensory aspects during their entire shelf life.
- Freshpet is gently steam cooked to preserve bioavailability of nutrients and to maintain food safety.
- All our products are formulated under the guidance and input from veterinarians, nutritionists, PhD food scientists, and manufacturing experts.
- We follow AAFCO feeding and formulation protocols, adhere to WSAVA guidelines, and continually monitor feedback from our pet parents.
Additionally, in February 2025, Consumer Reports (a third party), conducted an analysis on Freshpet recipes along with 58 other dog food brands and found our food is completely safe to consume.
- I’ve purchased Freshpet. Should I be concerned?
No. There are no health or safety issues with any of our recipes, and we have no current or pending recalls. At Freshpet, we are pet parents first, and we feed our own beloved pets the same food we make for yours every day. We take any concerns regarding our food very seriously which is why we must address when misleading information circulates claiming issues with our food. We have conducted due diligence in addition to rigorous product testing and have discovered no issues. We have received no documentation or vet records to support these claims. However, if you are concerned about a Freshpet recipe that you have purchased, please reach out to our Consumer Care Team.
If you have any specific concerns or questions, please contact us at 1-866-789-3737.
