These Referral Program Terms (“Terms”) govern your participation in the Freshpet, Inc. (“we,” “us,” “our”) Freshpet Delivery referral program (the “Program”). By participating, you agree to these Terms and to our Terms and Conditions and Privacy Policy, which are incorporated herein by reference.

1) Eligibility & Territory

• Open to U.S. residents, age 18+ only. Void where prohibited.
• Delivery locations may be limited. Please review our website to determine if we deliver to your location.
• Program is for personal, lawful, non‑commercial use. Resellers and affiliates are not eligible.

2) How the Program Works

• Referral Link. We provide you a unique referral link (“Referral Link”). You may share the Referral Link with friends, family, or your social network by using your own email, text, or social posts or through our platform.
• Qualified Referral. A Qualified Referral is defined as a purchase made at https://www.deliver.freshpet.com by a person who arrives at our website by clicking your referral Program link (a “Referred Customer”). You are limited to one Qualified Referral for each Referred Customer. Additional or repeat purchases made by a Referred Customer do not count as additional Qualified Referrals.
• Referred Customer. The Referred Customer and the Referrer cannot be the same person (e.g., by using a different email address). Additionally, the Referred Customer must be a new Freshpet Delivery customer and cannot reside in the same household as the Referrer.
• Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must complete a purchase on the Freshpet Delivery website. There is no minimum purchase amount required. Rewards will not be issued for subsequent purchases by the same Referred Customer.
• Reward Payments. Rewards are payable in increments of 15%-off single order discounts. There is no maximum limit on the number of Qualified Referrals or total rewards earned per calendar year. As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards.

3) Reward Details

• Exclusions. The discount may not be applied to purchases of gift cardstaxes, shipping, handling, or where restricted by law. Not redeemable for cash. Non‑transferable. May not be combined with other codes unless we state otherwise.
• Issuance & expiration. The reward will be issued on your next order after your Referred Customer’s eligible order ships (and is not canceled/returned) There is no expiration date applied to your reward so long as your subscription remains active, but if you cancel your subscription the reward will be void, and cannot be applied to any new subscriptions in the future.
• Cancelled Orders. If the Referred Customer’s order is canceled, returned, charged back, or otherwise not completed, the related Reward may be revoked.
• Caps & abuse. We may set or change annual/overall caps (e.g., max [10] Rewards per calendar year) and may suspend or claw back any Reward obtained by fraud, self‑referral, or violation of these Terms.

4) Referral Emails Sent by Us

• If you use our platform to send referral emails, you authorize us to send an email to the recipient you designate. The email will identify Freshpet and will include our contact information and an opt-out mechanism as required by law. You agree to provide only email addresses of individuals you know personally and who would reasonably expect to receive a message from you. You may not use this feature for spam or unlawful purposes. We will use the recipient’s email address solely to send the referral email and will not retain it for marketing unless the recipient independently opts in.

5) No Unsolicited or Deceptive Messages; Required Disclosure by Referrers

• When you post or share the Referral Link, you must clearly disclose that you may receive a reward (e.g., “I may get 15% off my next order if you use this link”). Place the disclosure close to the link and make it hard to miss. See the disclosure guide below for more details and examples.
• You may not make claims about our products that are false or misleading. Only share honest opinions and experiences.
• You may share your Referral Link only with people you know and in ways that do not constitute spam, harassment, or unlawful marketing. Do not use bought lists, mass‑messaging tools, or automated systems.
• You agree not to send text messages regarding the Program unless you have each recipient’s prior consent to send the message to them.
• No Spam. You must comply with all applicable “SPAM” laws. Emails must be created and distributed in a personal manner. Bulk email distribution is prohibited. Any distribution of your referral link that could constitute unsolicited commercial email or “spam” under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from the Freshpet Delivery referral Program.

6) Prohibited Conduct

• No self‑referrals, creating multiple accounts, referring household members at the same shipping address, or posting referral links on coupon sites, deal forums, or similar code‑sharing directories.
• No paid ads on brand terms or domains, impersonation of Freshpet, misdirection, or any conduct that could harm our brand or customers.

7) Taxes & Sales Tax Treatment

• Rewards are discounts on future purchases and have no cash value. You are responsible for any applicable taxes arising from your purchases and any associated discounts, earned through the Program or otherwise. We calculate sales tax on the discounted price where required by law.

8) Privacy

• We process your Program data (e.g., contact information, link IDs, attribution events, Reward status) as described in our Privacy Policy. By participating in the Program, you agree to our processing of your information in accordance with the Privacy Policy, including the section entitled “Notice of Financial Incentives and Right to Opt Out.” By participating, you also certify that you have the right to share with us the information regarding your referrals that you enter into our referral platform.

9) Changes; Termination

• Right to Cancel Program or Change Terms. We may change, suspend, or end the Program or these Terms (prospectively) at any time, with or without notice, including changing Reward values, caps, eligibility, and expirations. If we terminate the Program, unused Rewards will be forfeited at that time.
• Right to Close Accounts. Freshpet reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Program in a questionable manner, breaches any of these Terms, or violates any law, statute, or governmental regulation.

10) Fraud; Suspension

• We may audit participation, withhold or revoke Rewards, or suspend accounts for suspected fraud, abuse, or violation of these Terms.

11) Limitation of Liability

• To the maximum extent permitted by law, Freshpet is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the Program.
• Please note that some jurisdictions may not allow the limitation of certain types of liability and damages and, as a result, some of the above exclusions and limitations may not apply to you.

Referral Disclosure Guide

This guide explains how to make clear and conspicuous disclosures when sharing referral links or codes, in compliance with the FTC Endorsement Guides. If you receive a benefit (such as a discount, credit, or reward) for referring others, you must disclose that connection every time you share your link or code.

Best Practices for Disclosure

• Disclose your benefit in plain language (e.g., “I get 15% off if you use this link”).
• Place the disclosure close to the referral link or code—don’t hide it in a profile or terms.
• Make it hard to miss: no tiny fonts, no buried hashtags, no ‘see more’ folds.
• Use the same format as your message (text for text, audio for audio, etc.).
• Avoid ambiguous hashtags like #ambassador or #partner alone; use clear language.

Examples of Acceptable Disclosures

Social Media Posts

• “I get 15% off my next order if you use this link: [your link]”
• “Referral link – I earn rewards if you sign up: [your link]”

Text Messages

• “Hey! Use my link and I’ll get 15% off my next order: [your link]”
• “I earn a reward if you shop through this link: [your link]”

Emails

• Subject: Check this out – I get a discount if you use my link!
• Body: “I may get 15% off my next order if you use this link: [your link]. Thanks!”

Key Reminder

Always make your disclosure clear, unavoidable, and in easy to understand language. If you’re unsure, ask yourself: Would an average person understand that I benefit if they use my link? If not, make it clearer.